Loyalty Program Terms & Conditions

General

1. The Member Terms and Conditions document the operation of the Adorner Rewards Program and any promotional activity and loyalty transactions that arise as a consequence of the Adorner Rewards Program.

2. Individuals who join the Adorner Rewards Program agree to be bound by these Member Terms and Conditions.

3. The Member Terms and Conditions may be modified at any time without prior notification by Adorn Cosmetics at its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.

4. Adorn Cosmetics will not accept any liability for any Member Email that is misdirected, lost or not received.

5. Adorn Cosmetics will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Adorner Rewards Program.

6. Adorn Cosmetics may collect personal information from Members for the purpose of facilitating the Adorner Rewards Program. Personal information will be handled in accordance with Adorn’s Privacy Policy.

7. Adorn Cosmetics reserves the right to cancel, terminate, modify or suspend the Adorn Cosmetics Rewards Program or any aspect of it or at its election, to payout any Rewards, reset Spend Balances, at any time and without notice. Without limitation to the foregoing rights, Adorn Cosmetics reserved the right to transfer Members to such other loyalty program owned, operated, managed or administered by Adorn, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).

8. Adorn Cosmetics may, at any time and in its absolute discretion, require a Member to provide to Adorn Cosmetics proof of identification (in a form requested by Adorn) for Adorn to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Adorner Rewards Program.

9. Adorn Cosmetics will not be liable for any tax liability incurred by a Member in connection with the Adorner Rewards Program, including that incurred in the provision and/or utilisation of Rewards.

10. These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms and Conditions and other relevant Adorn Cosmetics policies and or terms and conditions.

11. Adorn Cosmetics decision in relation to all matters arising in relation to the Adorner Rewards Program is final and binding.

12. Reference to a ‘day’ in these Member Terms and Conditions shall mean a 24-hour period ending at 11.59pm AEDT;

13. Any failure or delay by Adorn Cosmetics in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Adorn Cosmetics must be in writing and signed by an authorised officer of Adorn Cosmetics.

14. Nothing in these Member Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms & Conditions.

Membership

1. Membership of the Adorner Rewards Program is open to individuals who are 18 years or older with a unique email address.

2. An individual becomes a Bronze member at their first online purchase.

3. An individual is deemed to be a Member when they qualify during a transaction and/or earn or redeem Rewards when logged in.

4. An individual may update their Member Profile at any time by visiting the Website. It is the Member’s responsibility to update their Member Profile including their email, surname, birthday, phone and postal address. If a Member has not provided or updated Adorn Cosmetics with correct details, Adorn Cosmetics may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions.

5. Upon qualifying for the Adorner Rewards Program, a Member will be allocated to an Adorner Rewards Program tier on the basis of spend. Details of the tiers are outlined below.

6. At any time, Members may only have one account to the Adorner Rewards Program. Members may not transfer their account or Rewards to another person.

7. Adorn Cosmetics reserves the right to modify, refuse or terminate a Member’s account to the Adorner Rewards Program without notice or reason and at its absolute discretion.

8. A Member may end their membership at any time by contacting Adorn Cosmetics Customer Service team on 03 9808 4422 (AUS) and by email to advice@adorncosmetics.com.au

9. By qualifying for the Adorner Rewards Program, an individual consents to Adorn Cosmetics contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.

Adorner Status

Members with ‘Adorner' status’ are eligible to receive the following Rewards:

1. Free standard shipping on Australian orders over $99 and Free Express on orders over $150

2. Exclusive Previews: access to the latest promotions and sales offers via Member Emails;

Bronze Status

Members with ‘Bronze’ status are eligible to receive the following Rewards:

1. All Bronze Rewards will expire 60 days after issue unless otherwise indicated.

2. Mystery full-size birthday gift.

3. Free Aus or NZ shipping on orders over $50.

4. $10 voucher for every 300 points ($300 spend OR 300 points of activity)

Silver Status

Members with ‘Silver’ status are eligible to receive the following Rewards:

1. All Silver Rewards will expire 60 days after issue unless otherwise indicated.

2. Mystery full-size birthday gift.

3. Free Aus or NZ standard shipping.

4. $10 voucher for every 200 points ($200 spend OR 200 points of activity)

Gold Status

Members with ‘Gold’ status are eligible to receive the following Rewards:

1. All Gold status Rewards will expire 60 days after issue unless otherwise indicated;

2. Mystery full-size birthday gift.

3. Free Aus or NZ express shipping.

4. $15 voucher for every 200 points ($200 spend OR 200 points of activity)

Definitions

Tier Spend Balance a Member’s net cumulative spend (i.e. after all discounts, returns etc have been applied) on Valid Purchases whilst they are a member of a tier. You earn 1 point for every AUD dollar spent on products purchased at www.adorncosmetics.com.au. You may also earn points for other activities as outlined here.

Return & Recycle

Points relevant to your tier will be added to your account upon receival when you Return & Recycle 10+ of your Adorn empty products plus an addition $10 discount code.

Other

1. Rewards can only be redeemed at the Adorn Cosmetics Website.

2. To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.

3. The Adorn Cosmetics Website and online store is based in Australia and consequently, will redeem Rewards in AUD.

4. Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.

5. Rewards cannot be redeemed against purchases of gift vouchers, postage or promotion/sale products.

6. All Rewards have an expiry date as dictated by the Rewards in each tier at which point, they will no longer be available for redemption. Adorn Cosmetics reserves the right to change the expiry date of any Reward at any time without notice.

7. Adorn Cosmetics will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.

8. Rewards can only be redeemed once.

9. Adorn Cosmetics reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

10. Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed:

  •  any Reward redeemed or utilised during the purchase will be forfeited; and
  •   any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance.

11. Discount will be applied to the subtotal and is not valid on shipping or tax.