Rewards Frequently Asked Questions
WHAT IS THE ADORNER REWARDS PROGRAM?
A rewards program where our cherished Adorners receive exclusive beauty rewards, including gift vouchers, early access to new products, sales and promotions.
WHO IS ELIGIBLE TO JOIN?
The Adorner Rewards program is open to all Australian customers. Once you create an account, you will be automatically enrolled into the Adorner Rewards program.
HOW DO I EARN POINTS?
There are lots of ways to earn Adorner Rewards points. You can earn points for purchasing your favourite guilt-free products, referring a friend, reviewing a product, following our social media channels and more.
Please note, points will only be allocated to the price of the product, after discounts/voucher codes have been applied. Please note points are processed 14 days from completion of the activity.
HOW TO WORK OUT MY ELIGIBLE POINTS?
The best way to calculate your points for an order is using the below methods:
Bronze Member: 1 Point X Order Value = Points Earnt
Silver Member: 1.25 Point X Order Value = Points Earnt
Gold Member: 1.5 Point X Order Value = Points Earnt
HOW CAN I EARN POINTS WITH PRODUCT REVIEWS?
To earn points for reviewing a product, you must first purchase a product and be logged into your Adorn Cosmetics account. 14 days after you have made a purchase, you will receive an review request email asking you to review your recent purchase.
You can only earn points for reviewing a product via this email as it ensures you are recognised as a verified buyer. Once your review has been submitted, please allow up to 14 business days for your points to be rewarded to your account. If you review a product on-site by using the form within a product page, you will not be rewarded points so be sure to keep an eye on your inbox for the review request email. *Maximum 2 rewards per 60 days for reviews.
HOW CAN I REFER A FRIEND?
To earn points for referring a friend. Select on the rewards page: Refer a friend. Then share the unique link via email, Facebook, or text message. Once your friend follows the link they will receive a pop up with a code to redeem $20 off their first order over $50 AUD. Once they purchase, you will see in your referral list that it is complete and receive $20 worth of points to your account to redeem as a voucher. Please note, your friends purchase completion will take 14 days from purchase date to appear on your account.
HOW DO I CLAIM MY BIRTHDAY GIFT?
To redeem your birthday reward, make sure your birthday is entered on the loyalty page 21 days prior to your birthday (if the date is entered less than 21 days prior, you will have to wait until your next birthday). On the day of your birthday, you will receive an email (make sure you are subscribed to our mailing) with a special promo code to redeem your full-size mystery gift. This will be hand picked and ethically gift wrapped by our team.
HOW DO I REDEEM MY POINTS?
At the last stage of checkout, you will be able to apply your available vouchers to your order.
Please note only 1 voucher can be redeemed per 24 hours.
* If you decide to use your code at a later date, it will be available in your 'Rewards History’ (when logged in).
*Cart must be $99 to redeem $15 reward vouchers, and $150 to redeem $35 and $45 vouchers.
*Reward Members can view their rewards by logging into their online Adorn Cosmetics account.
* Points are processed 14 days from your order date.
*Rewards vouchers are not valid for bundles or gift sets.
HOW LONG AM I IN MY TIER FOR?
Adorner Rewards tiers are valid 12 months after the last earned activity date. Additionally, Adorner Rewards levels will reset every 12 months from the date the level was reached if you do not reach the required spend to maintain that reward level.
For example, if you are a Bronze Adorner, and reach that level on June 21st, you have until June 21st the following year to reach the qualified spend level amount again – or your tier will reset to an Adorner. When you move up a tier, that erases your previous “earn date” and replaces it with the new date when you reached the newest tier. You have 12 months to maintain that newly acquired tier.
DO MY POINTS EXPIRE?
Points expire 60 days from date of activity.
CAN I TRANSFER POINTS TO ANOTHER ACCOUNT?
The points collected in your account are not transferable to any other person or account.
Rewards Terms & Conditions
GENERAL
The Member Terms and Conditions document the operation of the Adorner Rewards Program and any promotional activity and loyalty transactions that arise as a consequence of the Adorner Rewards Program.
Individuals who join the Adorner Rewards Program agree to be bound by these Member Terms and Conditions.
The Member Terms and Conditions may be modified at any time without prior notification by Adorn Cosmetics at its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.
Adorn Cosmetics will not accept any liability for any Member Email that is misdirected, lost or not received.
Adorn Cosmetics will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Adorner Rewards Program.
Adorn Cosmetics may collect personal information from Members for the purpose of facilitating the Adorner Rewards Program. Personal information will be handled in accordance with Adorn’s Privacy Policy.
Adorn Cosmetics reserves the right to cancel, terminate, modify or suspend the Adorn Cosmetics Rewards Program or any aspect of it or at its election, to payout any Rewards, reset Spend Balances, at any time and without notice. Without limitation to the foregoing rights, Adorn Cosmetics reserved the right to transfer Members to such other loyalty program owned, operated, managed or administered by Adorn, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).
Adorn Cosmetics may, at any time and in its absolute discretion, require a Member to provide to Adorn Cosmetics proof of identification (in a form requested by Adorn) for Adorn to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Adorner Rewards Program.
Adorn Cosmetics will not be liable for any tax liability incurred by a Member in connection with the Adorner Rewards Program, including that incurred in the provision and/or utilisation of Rewards.
These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms and Conditions and other relevant Adorn Cosmetics policies and or terms and conditions.
Adorn Cosmetics decision in relation to all matters arising in relation to the Adorner Rewards Program is final and binding.
Reference to a ‘day’ in these Member Terms and Conditions shall mean a 24-hour period ending at 11.59pm AEDT;
Any failure or delay by Adorn Cosmetics in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Adorn Cosmetics must be in writing and signed by an authorised officer of Adorn Cosmetics.
Nothing in these Member Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms & Conditions.
BRONZE STATUS
Members with ‘Bronze’ status is eligible to receive the following Rewards:
All Bronze Rewards will expire 60 days after issue unless otherwise indicated.
$15 voucher for every 300 points ($300 spend OR 300 points of activity)
SILVER STATUS
Members with ‘Silver’ status is eligible to receive the following Rewards:
All Silver Rewards will expire 60 days after issue unless otherwise indicated.
Birthday gift
$15 voucher for every 300 points ($240 spend OR 300 points of activity)
GOLD STATUS
Members with ‘Gold’ status is eligible to receive the following Rewards:
All Gold status Rewards will expire 60 days after issue unless otherwise indicated.
Birthday gift
$15 voucher for every 300 points ($200 spend or 300 points of activity)
OTHER
Rewards can only be redeemed at the Adorn Cosmetics Website.
To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.
The Adorn Cosmetics Website and online store is based in Australia and consequently, will redeem Rewards in AUD.
Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated. Rewards vouchers are not valid for bundles or gift sets.
Rewards cannot be redeemed against purchases of gift vouchers, postage or promotion/sale products.
All Rewards have an expiry date as dictated by the Rewards in each tier at which point, they will no longer be available for redemption. Adorn Cosmetics reserves the right to change the expiry date of any Reward at any time without notice.
Adorn Cosmetics will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.
Rewards can only be redeemed once.
Adorn Cosmetics reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed:
any Reward redeemed or utilised during the purchase will be forfeited; and
any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance.
Discount will be applied to the subtotal and is not valid on shipping or tax.