PRIVACY POLICY

ADORN is committed to protecting your personal information. Our Privacy Policy outlines how we manage your personal data, and it is essential to read it carefully. This Privacy Policy applies to all personal information collected by Adorn Mineral Cosmetics Pty Ltd, ACN 136 976 979, via the website located at www.adorncosmetics.com.au

In this Privacy Policy, (Adorn Cosmetics, ADORN, we, us, our, or it) means Adorn Mineral Cosmetics Pty Ltd ACN 136 976 979.

When you contact ADORN, whether by purchasing any of our products or services, joining ADORNERS LOYALTY, or applying to join the ADORN team, you automatically agree to this privacy policy. You are not required to provide any personal information to ADORN if you prefer not to. However, without the necessary personal details, ADORN might not be able to engage with you.

WHAT IS PERSONAL INFORMATION?

 

WHAT INFORMATION DO WE COLLECT?

The personal information we collect and hold about you will depend on how you engage with us. For example, we will collect different information from you if you join Adorner Loyalty than we will collect if you apply to join the ADORN team.

The sort of personal information ADORN may collect and hold about you includes:

1. your name, residential and delivery addresses, phone numbers, email, and other electronic contact details;
2. your user ID for logging into the website.
3. your date of birth and gender;
4. information about the products and services you have purchased, ordered, or obtained through Adorner Loyalty;
5. debit card details and other banking information;
6. information regarding your colour match profile;
7. your views and insights about our business, products, and services that you share as a review;
8. information collected if you access the ADORN website or any of our social media sites, including, for example, your IP address. We may also gather other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the ADORN website or those other sites.
9. information about any feedback you give, complaints you raise, and details of any products returned, along with refunds issued, to you;
10. and if you apply to join the ADORN team, include details of your employment history, education, professional qualifications, and referees. 

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

1. We may gather personal information from you whenever you provide it on the website, including through contact and subscription forms or the online checkout process.
2. We also collect cookies from your computer that allow us to see when you use the website and help tailor your experience. Generally, however, it is not possible for us to identify you personally through our use of cookies.

 

PURPOSE OF COLLECTION

ADORN collects, holds, uses, and discloses your personal information to support our business activities and provide personalised marketing content. Essentially, this enables us to offer you and our other customers the best possible service experience. Specifically, ADORN manages your personal information for the following purposes:

1. To provide ADORN’s products and services to you.
2. To give you access to the ADORN website, delivering content relevant to you.
3. To provide advertising that might interest you, including promotions, competitions, and events. Unless you opt out, we may send you this advertising via email, text, or online, whether on the ADORN website or other sites.
4. To identify your interests in our products and services.
5. To improve our marketing campaigns and show you more relevant ads.
6. To analyse our customer base to enhance our product offerings and services.
7. To improve our products, services, the ADORN website, and ADORN’s social media platforms.
8. To respond to your questions, complaints, and to process refunds or exchanges.
9. To engage with our contractors, service providers, or their employees in accordance with relevant agreements.
10. To assess your employment application if you apply to join the ADORN team.
11. To enforce ADORN’s rights, including legal proceedings.
12. To manage our business and ensure compliance with ADORN’s legal and regulatory requirements.
13. To assist with the transfer of some or all of our business or assets during a business sale.

 

WHO WE MIGHT PROVIDE YOUR PERSONAL INFORMATION TO

We do not sell your personal information. However, we may disclose it to our service providers who help operate our website and business, and deliver personalised marketing content. We ensure they use your information solely for the services they provide to us. ADORN may disclose your personal information to:

1. Maintenance and support personnel in the normal course of their duties.
2. Third-party applications, including Facebook, Instagram, Pinterest and TikTok.
3. Third-party service providers, including payment gateways, involved in purchase-related transactions.
4. Facebook, Instagram, TikTok, and Shopify apps.
5. Related companies, contractors, and service providers work confidentially to manage our business.
6. Disclosure to other organisations or individuals as required or authorised by law.
7. Sharing information with parties involved in an agreement for the sale of all or part of ADORN's business.
8. Providing information to any other person or organisation as disclosed to you.

 

PROTECTING YOUR PERSONAL INFORMATION

1. Your personal information is held by Adorn in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on ADORN’s IT systems or the IT systems of ADORN’s contractors or service providers.
2. If your personal information is initially collected on paper, we will destroy the paper once we record the information electronically. We will keep that information securely until then.
3. ADORN’s authorised personnel will have access to your personal information. They are required to handle this information confidentially and in accordance with this privacy policy. We also require our contractors and service providers to adhere to the same standards.
4. When ADORN no longer needs your personal information, it will securely delete it, unless there is a legal reason for ADORN to retain it.

 

SECURITY

1. Our website uses security measures to protect information, ensuring safeguards against loss, misuse, and modification. Payment details are never stored, and all aspects of order processing are handled internally.
2. Our store is hosted on the Shopify platform, which uses its e-commerce infrastructure. Your data is stored on Shopify's secure servers, protected by firewalls and industry best practices to prevent unauthorised access, loss, misuse, disclosure, alteration, or destruction of personal information.
3. Credit card information provided is processed securely through a browser encrypted with SSL technology. While no online transmission is entirely infallible, we adhere to PCI-DSS requirements and industry standards, ensuring your credit card details are not stored for enhanced security.

 

COOKIES AND IP ADDRESSES

A cookie is a small data file that helps us track and target your preferences, making your site experience better. We might use cookies to recognise you as a returning user, personalise your interactions, and improve our service. While most browsers accept cookies by default, you can change your settings to refuse them or to receive alerts. Rejecting cookies could limit some features but won't stop you from using the site normally. Cookies help us improve the service and assist with site navigation.

We also use IP addresses for trend analysis, site management, and demographic data, combined with personal information for credit fraud prevention. Google Analytics, used occasionally, anonymises data and provides insights into website traffic without identifying individual users. By using our site, you agree to Google's data processing, as detailed in their Privacy Policy. Google may share cookies with partners; details and opt-out options are available in Google's Privacy Policy and Google Analytics opt-outs.

 

USER CONSENT AND RIGHTS

By using our website, you agree to the sharing of your data with third-party providers and applications, such as Facebook, Instagram, and TikTok. You have the right to:

• Access the data we hold about you.
• Request corrections to any inaccurate data.
• Request the deletion of your data.

It is advised to review the privacy policies of these providers to understand how they handle your personal information. For more information on how Facebook, Instagram, and TikTok use your data, please refer to their privacy policies: Facebook Privacy Policy, Instagram Privacy Policy, and TikTok Privacy Policy.

 

OVERSEAS TRANSFER

1. If you choose to proceed with a transaction involving a third-party service provider, your information may then be subject to the laws of the jurisdiction(s) where that provider or its facilities are located.
2. For example, the Shopify platform we use to sell our products to you is owned by Shopify Inc. and is based in Canada. Your personal information may be transferred to recipients in Canada or other countries where Shopify and their partners operate.
3. You agree to us transferring your personal information to our service providers, including Shopify, knowing that if your personal information is mishandled in any jurisdiction where they operate, we disclaim responsibility, and you will not have a remedy under Australian law.

 

LINKS TO OTHER WEBSITES

Although our sites may include links to or from external websites, these sites are not governed by this Privacy Policy or our website’s Terms of Service. We advise you to check the privacy policies of these third parties yourself. We are not responsible for their privacy practices in any way. This privacy policy only covers the information we collect on our sites.

  

HOW TO CONTACT US ABOUT YOUR PRIVACY

Australian Privacy Principle 12 allows you to access the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 lets you correct inaccurate personal information, subject to certain exceptions.

We are very happy to answer any queries about the personal information ADORN holds about you. If you want to know what we have, just reach out to ADORN’s Customer Service team at advice@adorncosmetics.com.au or phone +61 3 9808 4422.

ADORN will get back to you as soon as possible after you contact us. Sometimes we might not be able to provide details about what we hold, but we will explain this if that occurs.

If you believe any of the personal information we hold about you is incorrect, such as if you've changed your phone number or email address, please inform us. You can log into your ADORN account online to update your details. Alternatively, contact ADORN’s Customer Service team (see contact details above). ADORN will either update its records or, if there's a reason why the information shouldn't be changed, we will let you know.

 

IF YOU HAVE ANY QUESTIONS OR COMPLAINTS

If you have any questions, concerns, or complaints regarding how we handle your personal information's privacy, please contact us at advice@adorncosmetics.com.au. If you prefer not to email, you can write to us at the following address:

ADORN COSMETICS

1/3 Southpark Close

Keysborough VIC 3173

Australia

Attention: Privacy Officer

ADORN handles all requests and complaints from you with confidentiality. Our Privacy Officer will contact you quickly after receiving your request or complaint, asking for more details if needed. Your privacy and satisfaction are our priorities, and we are committed to resolving any issues promptly and effectively.

In the case of a complaint, ADORN will discuss possible resolution options. We aim to resolve all complaints within 30 days of receiving them. If you're not satisfied with the outcome, you can choose to refer the matter to the Office of the Australian Information Commissioner.

For more information, please refer to https://www.oaic.gov.au/privacy/privacy-complaints