SHIPPING

Free Shipping Free Shipping  3 - 7 business days (W.A 7-14 business days)
Express within Australia $10 1 - 3 business days (W.A 5-10 business days)
New Zealand
(ex. duties/taxes)
$15 AUD
*International Stockists are located in the footer of our website.
5+ business days
Rest of the World
(ex. duties/taxes)
$20 AUD
*International Stockists are located in the footer of our website.
6+ business days

Placing an order with Adorn Cosmetics means that you have READ & ACCEPT our Terms & Conditions

Delivery of your order

All orders (both local & international) are sent with Australia Post and once dispatched are strictly bound by Australia Post's delivery terms and times.  You can view these by visiting www.auspost.com.au

We aim to dispatch orders placed before 11am AEDT Monday - Friday on the same day. Orders placed after 11am AEDT will be processed the next business day. 

Orders are not processed or dispatched on weekends or Australian public holidays. Please note during busy ‘sale’ periods there may be a delay in dispatching your order due to an increase in order volumes.

Delivery times exclude the dispatch day.

Once your order has been dispatched you will receive notification from Shippit/Australia Post of your tracking information. Any delivery notes such as "authority to leave' must be made via this notification.

Delivery or tracking enquiries are the responsibilty of a customer and must be made at www.auspost.com.au by quoting your tracking number.

 

What if my order hasn't arrived wihinin the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. If your parcel is being delivered to a home address and you have advised delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel. Please also check your confirmation email to confirm your delivery address was correct.

Can I change my address?

Change of address requests must be received within 15 minutes of placing your order by emailing info@adorncosmetics.com.au, and must be titled ‘Change of Address’ in the subject field.

Please include your full name, order number and corrected shipping address in the body of the email.

Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $10 to resend within Australia (standard post).

Can I cancel my order?

Cancellation requests must be received within 15 minutes of placing the order. Cancellations made after this time cannot be processed, and as such are ineligible for a refund.

Cancellation requests must be emailed to info@adorncosmetics.com.au and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.

 

RETURNS & REFUNDS

Adorn Cosmetics is committed to providing eco-luxe, 'better' beauty products and extremely supportive 'better' online customer service to our customers.

Our commitment to the ongoing research and development of 'better' products that contain 'better' natural ingredients, enables Adorn Cosmetics to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, the following represents our policy for returning products:

- Since we offer a comprehensive sample range that provides our customers with the opportunity to trial the Adorn range first, and due to health regulations, refunds and exchanges are NOT given for incorrect colour or product choice. Refunds are NOT given for samples or any complimentary products.

- If a product purchased is defective and is within 14 days of your purchase date, please email us first providing your order information to accounts@adorncosmetics.com.au.  We will then email you instructions on how to return the item.  All used faulty products must be returned within 14 days of your purchase date and are to be no more than half used.

-Promotional products or free samples cannot be refunded or exchanged.

Adorn Cosmetics reserves the right to refuse to exchange or credit any requests.