Same day dispatch on orders placed before 11am AEDT Monday - Friday*.
Adorn Cosmetics offers free standard shipping for Australian & New Zealand orders $50+.
Time & Cost
STANDARD DELIVERY TIMES
The below delivery times are an estimate provided by Australia Post and should be considered a guide only.
|Australia||New Zealand Aus Post|
|5 – 12 business days||8 – 13 business days|
|10 – 18 business days (W.A. & rural)|
EXPRESS DELIVERY TIMES
|Australia||International Aus Post Standard|
|2 – 4 business days||2 – 3 weeks|
|4 – 6 business days (W.A. & rural)|
|International DHL Express|
|2-7 business days|
|Standard Aus & NZ Shipping $50+||Standard Aus & NZ Shipping||Express Aus|
|NZ DHL Express||U.S.A & Asia & Europe DHL Express||U.S.A & Asia & Europe International Standard|
|$20||$50||$20 ($25 for China)|
*We aim to dispatch orders placed before 11am AEDT Monday - Friday on the same day with the exception of orders that contain products that are unavailable or out of stock.
**Excludes duties/taxes. International customers are responsible for any and all customs fees, taxes, and duties levied by their respective countries.
***When you buy from Adorn, you buy from an Australian company. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with the exchange rate applied by the payment provider you have used. Additionally, your bank or credit card issuer may charge currency conversion and administration fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. We are not responsible for and will not reimburse any of these duties, customs charges, or fees.
Delivery of your order
You will be notified of your tracking information when your order has been dispatched and it will be updated on your delivery status.
If you require further status updates please contact the shipping carrier provided in your correspondence. Due to privacy reasons, Adorn Cosmetics cannot provide tracking or status information.
All orders are delivered via Australia Post or a registered courier, and once dispatched are strictly bound by the carrier's delivery terms and times. You can view Australia Post's terms here www.auspost.com.au. Deliveries will require a signature unless you allow for Authority To Leave when you were sent your tracking information.
We aim to dispatch orders placed before 11 am AEDT Monday to Friday on the same day. Orders placed after 11 am AEDT will be processed the next business day.
Orders are not processed or dispatched on weekends, or Australian public holidays. Please note during busy sale periods, there may be a delay in dispatching your order due to an increase in order volumes.
Placing an order with Adorn Cosmetics means that you have READ & ACCEPT our Terms & Conditions.
Click & Collect
What courier do you use for International Shipping? (EXCLUDING New Zealand)
We use DHL Express.
- Delivery in 2 to 7 business days
- Convenient delivery options
- Schedule your delivery
- In-transit SMS and email alerts
- Collection from service point
- Signature release
- Alternative address
- Leave with neighbour
- Vacation hold
What if my order hasn’t arrived within the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Delivery time guidelines are based on postal business days, which only includes Monday to Friday and excludes public holidays.
For Victorian addresses who have nominated Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.
If your parcel is being delivered to a home address and you have advised delivery instructions, please check around your property (such as the metre box, carport, etc.) for somewhere safe the delivery driver may have left your parcel. Please also check your confirmation email to confirm your delivery address was correct.
Can I change my address?
Change of address requests must be received within 15 minutes of placing your order by emailing email@example.com, and must be titled ‘Change of Address’ in the subject field.
Please include your full name, order number, and corrected shipping address in the body of the email.
Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $12 to resend within Australia (standard post).
Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional handling and postage charge from $12 to resend your parcel. It is your responsibility as our customer to ensure the delivery address provided to us is correct. Adorn does not accept responsibility for incorrect address details, unless the address noted on the parcel does not match the address you provided to us at the time of ordering.
Can I cancel my order?
Cancellation requests must be received within 15 minutes of placing the order. Cancellations made after this time cannot be processed, and as such are ineligible for a refund.
Cancellation requests must be emailed to firstname.lastname@example.org and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.