Terms & Conditions

Welcome to our website – www.adorncosmetics.com.au
This document contains the terms and conditions that govern your use of this website, including your rights and responsibilities (‘Terms & Conditions’). Please read these Terms & Conditions carefully. Your use of this website constitutes your agreement to follow and be bound by the Terms & Conditions. If you do not agree with any of these Terms & Conditions, please cease using this website.
This site is owned and operated by Adorn Mineral Cosmetics Pty Ltd, ACN 136 976 979 (referred to below as ‘Adorn Cosmetics’, ‘Adorn’, ‘we’, ‘us’, ‘our’ or ‘it’).
We reserve the right to amend these Terms & Conditions from time-to-time to account for changes in technology, applicable laws and our business operations. As such, if you are or intend to be a returning customer, you should check these Terms & Conditions from time-to-time for such changes.
Placing an order with Adorn Cosmetics means that you have read and accepted these Terms & Conditions and that you have accepted our Shipping & Delivery Terms, which can be viewed here.

TEMPLATE - CODE T &Cs
  • Offer available from Monday 23rd October 2023 9:00am to Wednesday 25th October 2023 11:59pm AEDT, while stocks last.
  • Selected products and shades only. Final price is reflected on the website.
  • Limited quantities available. Stocks won’t last.
  • Customers who make a purchase understand and agree that, in the event of changing their mind, a refund will not be issued.
  • Adorn Cosmetics reserves the right to withdraw this offer at any time. 

 

Free Mystery Gift Offer

  • Receive a free mystery gift with purchase when you spend $149 or more. Only valid for the first 20 customers.
  • To redeem your gift, enter the promo code FRENZY at checkout. Ensure your gift appears in your Shopping Bag before checking out. Limit 1 use per person.
  • Promotional code cannot be used in conjunction with any other promotional code.
  • Promotional code is valid only for the specified discount or value stated on this offer and cannot be redeemed for cash.



$50 Promotional Code Scavenger Hunt

  • Receive a $50 voucher in form of a promotional code when you spend $149 or more. Only valid for the first 5 customers who find the promotional codes. 1 use per person and per code.
  • To redeem your code, enter the unique promotional code at checkout. Ensure the discount is applied in your Shopping Bag before checking out.
  • Promotional code cannot be used in conjunction with any other promotional code.
  • Promotional code is valid only for the specified discount or value stated on this offer and cannot be redeemed for cash.

 

 

World Vegan Day 

  • Offer available from Wednesday 1st November 2023 9:00am to Thursday 2nd November 2023 11:59pm AEDT, while stocks last.
  • Minimum spend $99 AUD. To redeem your gift, enter the promo code WVD23 at checkout. Ensure your gift appears in your Shopping Bag before checking out. Limit 1 use per person.
  • Promotional code cannot be used in conjunction with any other promotional code.
  • Promotional code is valid only for the specified discount or value stated on this offer and cannot be redeemed for cash.

 

Lipstick & Lip Liner Duo

  • Offer available from Monday 6th November 2023 9:00am to Monday 13th November 2023 11:59pm AEDT, while stocks last.
  • To redeem your gift, simply add a Mineral Lipstick & Lip Liner Duo to your cart and enter the promo code LIPTRIO at checkout. Ensure your gift appears in your Shopping Bag before checking out. Limit 1 use per person.
  • Promotional code cannot be used in conjunction with any other promotional code.
  • Promotional code is valid only for the specified discount or value stated on this offer and cannot be redeemed for cash.

 

Briony's Birthday Month - *Free Makeup Tool

Offer starts at 10:00 am on Thursday 8th Feb 2024. Ends 11:59 pm on 11th Feb 2024.
Qualifying purchases must be $50 or more on Makeup. Choose from 1 of 4 options: Vegan Foundation Kabuki Brush, Buff & Blend Vegan Cream Brush, Vegan Multi-Use Complexion Brush, or Vegan Foundation Stippling Brush.
Offer is available while stocks last. Limited quantities, act fast!
Offer redeemable once per transaction. Not valid in conjunction with any other offer.
Customers receiving a free gift acknowledge that, in case of a change of mind, the free item must be returned for a refund to be issued.
Adorn Cosmetics reserves the right to withdraw this offer at any time.
Valentines Day - Double Points Eyes, Lips, Nails

Double points will be awarded based on the customer's loyalty tier.
Points will be credited upon the completion and shipment of the order.
This offer is valid from 13/2/24, 1:00 pm, to 15/2/24, 9:00 am AEDT.
Double points are applicable only for Lipsticks, Loose Eyeshadows and Nail Polish Only.
The offer is available while stocks last.
Adorn Cosmetics reserves the right to withdraw this offer at any time. 
20 Samples for $20 Offer

Qualifying purchases must be made in a single transaction.
To qualify, select 20 samples from the category page: https://www.adorncosmetics.com.au/sample-offer and enter promo code 20SAMPLES at checkout.
Discount applies to the lower-priced products first.
Check your Bag to ensure the correct discount amount has been applied before finalising your order. Offer not cash redeemable.
Available from 2:00 pm, 5/2/24 to 2:00 pm, 6/2/24, AEDT only.
Not available in conjunction with any other offer.
Discount promo code cannot be used in conjunction with any other promo code.
Limited quantities available; offer valid while stocks last.
Customers using a promotional code for a free gift/product acknowledge that a refund will not be issued in the event of changing their mind.
Adorn Cosmetics reserves the right to withdraw this offer at any time.

 

 

Briony's Birthday Month - Voucher Offer

The Member-only Voucher offer will be sent via email at 10:00 am, Thursday 1st Feb 2024.
The Voucher is valid until 11:59 pm on 29th Feb 2024.
The Voucher amount is determined by your Loyalty Member level. Find your unique promo code in the email.
Minimum spend required is $75. Cannot be used in conjunction with another promotional code.
Adorn reserves the right to modify or terminate the offer without prior notice.
Briony, once-in-a-leap-year Competition

Promotion period from Thursday 29 February, 9am to Thursday 29 February 11.59pm AEDT. No entries will be accepted outside this time.
Method of entry: for your chance to win you must spend $229 and use code: LEAPYEAR at checkout. You must have a registered Adorn account with a valid email address.
The main prize is a 29 min Zoom Call with founder, Briony Kennedy. Each entrant will receive a free Journal with a personal signed message from Briony.
There is no maximum limit to the number of entries. Each entrant is only eligible for one (1) Journal.
The total number of Winners is (1) one. The winner will be randomly selected using a randomiser tool.
By entering the competition, you consent to Adorn Cosmetics to record to call for promotional purposes. You agree and understand that the recording art may be shared on Adorn Cosmetics’ social media pages and website.
Entry to the Competition is open to Australian residents in all eligible states/territories who fulfill the method of entry requirements and are 18 or older. Adorn will not advise an Entrant if their entry is deemed invalid.
Winner will be notified by email no later than 11.59pm AEDT Monday 4 March.
The winner must respond within four (4) business days to claim the prize. Failure to respond within the specified timeframe may result in the selection of an alternate winner.
The winner of the prize will be published on Adorn Cosmetics’ social media pages on Wednesday 6 March.
The winner will be emailed a Zoom Link and scheduled for a mutually suitable time between 10am to 6 pm on a Monday or Thursday.
If the prize has not been claimed by 11.59pm AEDT Friday, 8 March, Adorn will conduct an Unclaimed prize draw.
A random unclaimed prize draw will occur no later than 11am on Monday 11 March. Location of draw: 1/3 Southpark Close, Keysborough, VIC, 3173
Unclaimed prize winner will be notified via email no later than 11.59pm AEDT on Monday 11 March.
The winner of the prize will be published on Adorn Cosmetics’ social media pages.
Adorn Cosmetics reserves the right to make changes to the terms and conditions, if necessary, with appropriate notice.

 

AFTERPAY 2024 

Offer available from Thursday, 14th March 2024, 9:00 am to Sunday, 17th March 2024, 11:59 pm.
A minimum spend according to each tier applies, spend is on full-priced items only.
Offer cannot be used in conjunction with any other promo discount code or for the purchase of gift vouchers.
Subject to availability. Another item may be added of the same value if a free item has sold out.
Adorn Cosmetics reserves the right to withdraw this offer at any time.
Offer available while stocks last.
Offer Details: Spend $98 and Get a Free Night Serum (Value $79) CODE: AP2024, Spend $148 and Get a Free Night Cream, Pink Loose Mask, and Brush (Value $151) CODE: MASK-AP24, Spend $259 and Get a Night Cream, Bamboo Head Towel, and your choice of Borage or Night Oil (Value $265) CODE: OIL-AP24
Offers cannot be modified or changed in any manner and cannot be combined. Only one offer is permitted per person per transaction.
How to Redeem: Ensure your cart qualifies according to the minimum spend, Apply code at checkout, Your free gifts will appear in the cart.
Ensure your gift appears in the cart before checking out.
 

AFTERPAY AFTER PARTY 2024

Offer available from Monday, 18th March 2024, 9:00 am to Thursday, 21th March 2024, 11:59 pm.
A minimum spend according to each tier applies, spend is on full-priced items only.
Offer cannot be used in conjunction with any other promo discount code or for the purchase of gift vouchers.
Subject to availability. Another item may be added of the same value if a free item has sold out.
Adorn Cosmetics reserves the right to withdraw this offer at any time.
Offer available while stocks last.
Offer Details: Spend $98 on makeup: Get loose highlighter and complexion brush ($60)
Code: AFTERPARTY24, Spend $148 on makeup: Get Drawstring bag, Kabuki Brush, Complexion Brush, Buff & Blend Brush and lash curler ($152)
CODE: AFTERPARTY-LASH, Spend $259 on makeup: Mesh Cosmetics Bag, Fullsize milk cleanser, Full precleanse oil, waffle cloth (white), headband, lip scrub, micealler water, 30ml primer hydration+ ($266) CODE: AFTERPARTY-CLEANSE
Offers cannot be modified or changed in any manner and cannot be combined. Only one offer is permitted per person per transaction.
How to Redeem: Ensure your cart qualifies according to the minimum spend, Apply code at checkout, Your free gifts will appear in the cart.
Ensure your gift appears in the cart before checking out.

Current Offers

INTERNATIONAL WOMEN’ DAY 2024 - Fusion Donations

  • A contribution of $5 is donated from the sale of every Adorn T-shirt.
  • Adorn T-shirts are a limited-edition item, and the campaign duration is while stocks last.
  • All proceeds donated will go to FUSION, Mornington Peninsula. Fusion is an Australian-born youth and community development organisation supporting young people through homelessness to reunification and independent living, including the care and support of young women and their children in Victoria.
  • The total amount of proceeds donated will be published on Adorn Cosmetics’ social media pages.

MAKEUP MAKEOVER COMPETITION

  • There are 2 Makeup Makeover Prize Packs to be won. Each Prize Pack is valued at $1000.00 RRP.
  • The Prize Packs are non-transferable and cannot be exchanged for cash or other items.
  • The Prize Packs may be subject to change due to stock availability. If a product is unavailable it will be substituted for a product of equal or greater value.
  • The competition is open to Australian Residents only.
  • Participants must be aged 18 years or over.
  • How to enter: Like the designated competition post on the Adorn Cosmetics Instagram page. Tag a friend in the comments section of the post who would also love to win. Share the competition post on your Instagram story for an extra entry. Both the participant and the tagged friend must be following @adorncosmetics on Instagram at the time of the prize draw.
  • The competition closes on Sunday, 31st of March 2024, at 11:59 pm AEDT.
  • Entries received after this time will not be considered for the prize draw.
  • The winner will be selected randomly from all eligible entries received.
  • The draw will be conducted within seven (7) days of the competition closing date.
  • The winner will be notified via direct message on Instagram within seven (7) days of the draw.
  • If the winner does not respond within fourteen (14) days of the notification, a new winner will be selected.
  • By entering the competition, participants agree to the use of their name and likeness for promotional purposes related to the competition and Adorn Cosmetics.
  • Adorn Cosmetics reserves the right to disqualify any entry that does not comply with these terms and conditions or is deemed inappropriate.
  • Adorn Cosmetics reserves the right to cancel or modify the competition at any time without prior notice.
  • By participating in the competition, participants agree to abide by these terms and conditions in their entirety.

AFTERPAY AFTER PARTY 2024 

  • Offer available from Monday, 18th March 2024, 9:00 am to Thursday, 21th March 2024, 11:59 pm.
  • A minimum spend according to each tier applies, spend is on full-priced items only.
  • Offer cannot be used in conjunction with any other promo discount code or for the purchase of gift vouchers.
  • Subject to availability. Another item may be added of the same value if a free item has sold out.
  • Adorn Cosmetics reserves the right to withdraw this offer at any time.
  • Offer available while stocks last.
  • Offer Details: Spend $98 on makeup: Get loose highlighter and complexion brush ($60)
    Code: AFTERPARTY24, Spend $148 on makeup: Get Drawstring bag, Kabuki Brush, Complexion Brush, Buff & Blend Brush and lash curler ($152)
    CODE: AFTERPARTY-LASH, Spend $259 on makeup: Mesh Cosmetics Bag, Fullsize milk cleanser, Full precleanse oil, waffle cloth (white), headband, lip scrub, micealler water, 30ml primer hydration+ ($266) CODE: AFTERPARTY-CLEANSE
  • Offers cannot be modified or changed in any manner and cannot be combined. Only one offer is permitted per person per transaction.
  • How to Redeem: Ensure your cart qualifies according to the minimum spend, Apply code at checkout, Your free gifts will appear in the cart.
  • Ensure your gift appears in the cart before checking out.
Shipping

Australian orders are sent with Australia Post and are therefore bound by Australia Post's delivery terms and times. You can view these by visiting www.auspost.com.au.

International orders are sent with DHL and are bound by DHL's delivery terms and times. You can view these by visiting www.dhl.com/au-en/home.html

We aim to dispatch orders within 1 business day.

Orders are not processed or dispatched on weekends or Australian public holidays.

Delivery times exclude the dispatch day.

Once your order has been dispatched you will receive tracking notifications. This information can also be found in your 'My Account' section of the Adorn website.

Delivery or tracking enquiries are your responsibility as the customer, and can be made at www.auspost.com.au for Australian customers or https://www.dhl.com/au-en/home.html for international customers by quoting your tracking number.

 

IMPORTANT INFORMATION
1. Property in the products purchased from us passes to you, as the customer, upon dispatch of your order by us. This means that the products are at your risk from the time of dispatch, whether delivery has been made to you or not. You agree that this clause amounts to an agreement varying the otherwise assumed position set out in section 25 of the Goods Act 1958 (VIC).

2. Adorn takes no responsibility for lost, stolen or damaged parcels. In the rare event that an item is lost, stolen or damaged, for privacy reasons enforced through Australia Post, it is your responsibility as the customer to report and resolve the issue with Australia Post directly.   

3. We will instruct Australia Post to deliver the order at the address advised by you at the time of purchase. You must ensure that you are able to take delivery of the products without undue delay and at any time reasonably specified by us. Australia Post may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, Australia Post may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.

4. Further to paragraph 1 above, Adorn Cosmetics is not responsible for products that have spoiled due to weather conditions during delivery transit. It is advised that you have your parcels delivered to a cool, dry and weather safe address. Please also ensure your letterbox is large enough to fit parcels, otherwise you will likely receive a delivery card as stated in paragraph 3 above.

5. We will endeavour to make sure that the products listed on our website correctly show stock availability and that pricing is true and correct. In the unlikely event that an ordered item isn’t available, or we are unable to fulfil your order, we will notify you within 24 hours to arrange a backorder or a full refund for that product.

6. Where a parcel is returned to us there will be an additional handling and postage charge of $20 to resend your parcel. It is your responsibility as our customer to ensure the delivery address provided to us is correct. Adorn does not accept responsibility for incorrect address details, unless the address noted on the parcel does not match the address you provided to us at the time of ordering.

7. All orders placed must be submitted in English only.

8. Customs Fees: Please be advised it is your (the customers) responsibility to know your own local country customs clearance De Minimis threshold and customs clearance requirements. Please be aware that these charges are your responsibility as the customer and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be. By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your products for the reduction of import duties/tax fees. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. We will not refund any purchases that have not been accepted at Customs.

9. When you buy from Adorn, you buy from an Australian company. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with the exchange rate applied by the payment provider you have used. Additionally, your bank or credit card issuer may charge currency conversion and administration fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. We are not responsible for and will not reimburse any of these duties, customs charges, or fees. 

Click & Collect

We now offer a click and collect service if you're located in Melbourne.
 

Step 1
Place your order.
 

Step 2
Forward your order confirmation email to advice@adorncosmetics.com.au stating that you wish to collect your order. Note your preferred pickup day & time.
Pick up times will be between Monday to Thursday, 7am - 2pm AEDT and your order will take 48 business hours to process.
 

Step 3
Collect your parcel at the agreed collection time from:
Adorn Cosmetics HQ
1/3 Southpark Close, Keysborough VIC 3173 

Returns Procedure

Adorn Cosmetics is committed to providing both ethical beauty products and extremely supportive online customer service to our customers. Our commitment to the ongoing research and development of cutting-edge products that contain the very best ingredients nature has to offer, enables us to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, this is our policy for returning products:

1. Our comprehensive range of sample products provides our customers the opportunity to try the Adorn range before committing to purchasing full-size products. For this reason and due to health regulations refunds and exchanges are NOT given for incorrect colour or product choice.

2. Refunds/credits and exchanges are NOT given on sample products.

3. In the rare instance that an Adorn product purchased from our online store is found to be defective, we will accept return of the product for a refund/credit provided you contact us in writing within 30 days of the purchase date to notify us of the defect. Please email us at advice@adorncosmetics.com.au providing details of the defect, proof of purchase and a copy of your order information. Customer Service will then happily email you instructions on how to return the item. Please note that we do not accept returns for products that have been more than half used, in any circumstances. Adorn Cosmetics reserves the right to refuse to exchange or refund/credit any requests.

4. The cost of returns is your responsibility as the customer. We recommend returning your item using registered post with a tracking number, as we accept no liability for returns not received by us. If an item is deemed faulty this postage will be refunded to the customer.

5. Products purchased from an Adorn Stockist are bound by the terms and conditions of that Stockist. It is your responsibility as the customer to be aware of and understand the return policy of the Stockist from which you made an Adorn purchase, as these terms may vary. It is also your responsibility as the customer to notify the Stockist from where the Adorn product was purchased of any issues you may have.

6. Adorn takes no responsibility for products that have spoiled due to a customer not complying with the recommended hygiene & cleaning practices, which can be found in the ‘How to Use’ section for each relevant product page on this website.

Refunds

Exchanges or refunds for change of mind are not offered.

If a refund is given due to a payment issue, Adorn's refunds are processed by reversing the original transaction. When you are issued a refund, you receive an email notification once the refund has been processed from our end. This does not indicate that the funds have arrived back in your original payment account, only that the funds have been issued. The amount of time before you will receive your funds depends on the payment method used to pay for the order and how fast that service processes the funds that are received.

We support a huge range of payment methods. Once you have located which payment method you used, please find them below for more information:

 


PayPal:
Usually, once a PayPal refund has been processed from Adorn, it will show up immediately in your PayPal account, however, for the most up-to-date information about PayPal and PayPal refunds, please visit the PayPal Help Centre.


Afterpay:
Typically once an Afterpay refund has been processed from Adorn, it will take up to 5 days to show in your Afterpay account, however, for the most up-to-date information about Afterpay and Afterpay refunds, please visit the Afterpay Help Centre.


Credit/Debit Card:
Payments that are refunded to a Credit or Debit card are subject to transfer times of the bank itself. Often the funds will be available up to 5 business days after processing but can take up to a month, depending on bank processing times. For AMEX payments, if you are having trouble locating the refund, make sure you check for the funds against the original payment date.


Zip Pay:
When a refund is issued via Zip Pay, you will receive an email. Typically once a Zip Pay refund has been processed from Adorn, it will take up to 5 days to show in your Zip Pay account, however, for the most up-to-date information about Zip Pay and Zip Pay refunds, please visit the Zip Pay Help Centre.

 

Cancellation Policy

Our order process is automated to distribute products quickly and accurately. Cancellation or modification requests must be received within 1 hour of placing your order. Cancellations or modifications made after 1 hour of placing an order cannot be processed, and as such are ineligible for a refund. Cancellation requests must be emailed to advice@adorncosmetics.com.au and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.

SUBSCRIPTIONS

Individuals who place subscription orders agree to be bound by Adorn's Subscription Terms and Conditions. The Subscription Terms and Conditions may be modified at any time without prior notification by Adorn Cosmetics at its absolute discretion. Any modification to the Subscription Terms and Conditions may be applied to a customer retrospectively. Adorn Cosmetics will not accept any liability for any customer email that is misdirected, lost or not received.

Adorn Cosmetics reserves the right to cancel your subscription order at any time. In the event that a product is listed at an incorrect price due to a typographical error, Adorn Cosmetics reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Adorn Cosmetics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed, or your payment method has been charged. If your payment method has been charged, Adorn Cosmetics will refund this amount.

We send out a friendly reminder email 7 days before your subscription order is processed. If you need to cancel or postpone your order, you have 7 business days prior to your order being processed to do so. Once the order is processed, we cannot cancel that order.  

Adorn Cosmetics reserves the right to cancel, terminate, modify or suspend the Subscription service or any aspect of it, at any time and without notice. Without limitation to the foregoing rights, Adorn Cosmetics reserved the right to transfer Subscriptions to such other subscription programs owned, operated, managed or administered by Adorn, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).

These Subscription Terms and Conditions are to be read in conjunction with any additional conditions associated with Subscriptions, including without limitation with the Website Terms and Conditions and other relevant Adorn Cosmetics policies and or terms and conditions.

Adorn Cosmetics decision in relation to all matters arising in relation to the Subscription service is final and binding.

Any failure or delay by Adorn Cosmetics in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Adorn Cosmetics must be in writing and signed by an authorised officer of Adorn Cosmetics.

Nothing in these Subscription Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Subscription Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Subscription Terms & Conditions.

Delivery cost

We offer FREE SHIPPING within Australia if your order totals $99 AUD or more. For purchases less than $99 AUD shipping costs apply.

Delivery time

Your order will usually be dispatched within 1 business day. 

Monday - Friday. We deliver via Australia Post to anywhere within Australia and Internationally. Australia Post makes every effort to deliver within 3-7 business days (W.A. 7+ business days) and express post 1-3 business days. International delivery times will vary from country to country and take approximately 6+ business days. Once dispatched, your order is bound by the terms and conditions of Australia Post and any order tracking enquiries need to be made directly to them.

FREE SAMPLES, PROMOTIONAL CODES & DISCOUNT OFFERS

Promotional codes or any discount offers are strictly limited to 1 per person, per order, per product type or shade, and do not apply to gifts, sets, samples, already discounted products or gift cards and are subject to availability. 

If your discount code is not working, check whether the following applies to you:

You’ve already used the code. Please note our discount codes are strictly limited to 1 per person, per order. 
The item/s selected in your cart are not eligible for the offer.  Please check the terms and conditions of the offer. Promotional codes are not valid with any other offer or promotion (including Adorner rewards credit),
You have already entered a promotional code or gift voucher at checkout.
The code has been entered incorrectly. Please check you have entered the code exactly as it is written and try again.
The code has expired. Check the expiry date of the promotion.
If you are still experiencing an issue please contact customer service on (03) 9808 4422 before completing your order.

PRODUCT DESCRIPTIONS AND COLOURS

We are committed to displaying as accurately as possible the colours of the products shown on this website. The colours you see will however depend on your monitor, so we cannot guarantee that your monitor’s display of any colour will be accurate. For this reason, we highly recommend purchasing samples for correct colour analysis and product selection.

CORRECTION OF ERRORS AND LIMITATIONS

Whilst we make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase, please see our returns policy for details on how to obtain a refund.

PURCHASES – OTHER ITEMS

Additional terms and conditions may apply to the purchase of certain products and to specific portions or features of the website, including contests, promotions or other similar features. You agree to abide by such other terms and conditions, in addition to the Terms & Conditions set out in this document, including (where applicable) representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms & Conditions and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms shall have authority with respect to your use of that portion of the website or the specific service.

REFILLS

For the purpose of good health and safety practices when purchasing refills it is the customer's responsibility to record the batch number from the refill sachet prior to refilling their Adorn jar.

E-GIFT CARD

General

These Gift Card Terms govern the use of ADORN online E-gift cards. These e-Gift Card Terms constitute a binding legal agreement between Adorn Mineral Cosmetics Pty Ltd (‘ADORN,’ ‘we,’ ‘us’ or ‘our’) and the person purchasing, redeeming, or attempting to redeem an ADORN online e-Gift Card (you). These Terms are to be read in conjunction with our Terms + Conditions and other terms or policies.

These e Terms apply when you purchase, redeem, or attempt to redeem an ADORN online E-Gift Card (collectively ‘using’ an ADORN online E-Gift Card). By using an ADORN online E-Gift Card, you warrant and represent to ADORN that you have read and agree to be bound by these Terms and that you will not undertake any fraudulent or misleading conduct relating to an ADORN online E-Gift Card. If you are giving an ADORN online E-Gift Card as a gift, it is your responsibility to ensure that the recipient is aware of these Terms.

 

Validity + expiry

The ADORN online E-Gift Cards:

Are valid for 3 years from the date of purchase, irrespective of when the recipient may receive it, and can be redeemed against all products except other ADORN online e-Gift Cards on the website.

All ADORN online E-Gift Card amounts are in Australian dollars (AUD). 

 

Amounts of purchase

If the ADORN online E-Gift Card is used on a purchase of a lower value than the amount remaining on an ADORN online E-Gift Card, the remaining amount will resume on the same ADORN online E-Gift Card. This can then be used on future purchases and will be valid for the same ADORN online E-Gift Card expiry period. If a purchase exceeds the value of the ADORN online E-Gift Card, the remaining amount must be paid for by another payment method, such as card, Afterpay or PayPal (online).

 

Online e-Gift Card (voucher)

If you buy an ADORN online E-Gift Card;

The e-Gift Card will be emailed to the recipient once the full order has been processed and payment has been made (unless an alternate date is selected). An invoice with proof of purchase will be sent to the purchaser as confirmation;

The e-Gift Card will include a unique code that can be used online. The unique code needs to be entered at the point of reviewing items in an order (in the checkout process);

You are responsible for ensuring you have entered the correct full name and email address for the recipient. ADORN is not liable for delivery of an ADORN online e-Gift Card to an incorrect or non-existent email address; and

Promotion codes cannot be applied to the purchase of ADORN e-Gift Card.

 

Returns and exchanges on Adorn online E-Gift Cards

You cannot exchange your ADORN online E-Gift Card for a different denomination of Gift Card or another tender or discount. 

ADORN online E-Gift Cards cannot be returned for change of mind. 

 

Lost or stolen online E-Gift Cards

ADORN is not responsible if an ADORN online e-Gift Card is lost, stolen, or used without permission. ADORN e-Gift Cards should be treated like cash and will not be replaced or refunded if they are lost or used without permission.

 

Cancellations and alterations

ADORN online e-Gift Cards cannot be cancelled once they are issued, except if used, expired, or otherwise cancelled by ADORN.

ADORN reserves the right to cancel or alter the balance of an ADORN e-Gift Card if such action is deemed necessary by ADORN, without notice to you, including but not limited to, where an e-Gift Card is defrauded, altered, issued in error, or otherwise tampered in any way. Where ADORN has cancelled or voided your ADORN e-Gift Card due to ADORN’s fault or negligence, ADORN will provide you with a refund or replacement ADORN e-Gift Card.

We reserve the right to cancel or block your ADORN e-Gift Card if you report it stolen or if we consider that you are using it in a manner that is inconsistent with these E-Gift Card Terms.

 

Disclaimers

ADORN e-Gift Cards are not legal tender, account/credit/debit cards, or securities, and no transaction statements will be sent to you regarding your ADORN E-Gift Card.

 

Limitation of liability

You agree that you are responsible for the use and protection of your ADORN E-Gift Card and that you are liable for all transactions on your ADORN E-Gift Card, except to the extent to which there has been fraud or negligence by ADORN.

You have certain rights under the Australian Consumer Law which cannot be excluded and are not affected by these Terms. To the maximum extent permitted by law, ADORN excludes all other liability arising out of or in any way connected with these Terms, including any liability for consequential or indirect losses of any kind, loss of profit, revenue, or goodwill, howsoever arising and whether caused by breach of statute, breach of contract, negligence, or other tort.

To the maximum extent permitted by law, our maximum aggregate liability to you is limited to the purchase price of your ADORN E-Gift Card.

 

Variation & waiver

A provision of these online E-Gift Card Terms or a right created under it, may not be waived, or varied except in writing with the consent of each of the parties.

 

Severability

Any provision of these E-Gift Card Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these E-Gift Card Terms nor affect the validity or enforceability of that provision in any other jurisdiction.

 

Governing law

These E-Gift Card Terms are governed by the law of Victoria. Each party submits to the exclusive jurisdiction of courts exercising jurisdiction there in connection with matters concerning these E-Gift Card Terms.

 

Amendments

These E-Gift Card Terms may be amended from time to time by ADORN and the latest version will be published on the ADORN website. It is your responsibility to keep up to date with these E-Gift Card Terms.

ADORN reserves the right to amend these E-Gift Card Terms at any time for any reason by two (2) weeks’ notice to you via the ADORN website. If you do not agree with such amendments, you may contact us, and we will cancel and refund your E-Gift Card or provide an alternate resolution.

Any amendments to these E-Gift Card Terms will apply to all E-Gift Cards purchased or redeemed after the amendment date.

AFTERPAY 

Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments. Outside of sale events, Afterpay is available for orders over $99. However, during sale events, Afterpay is only avaialble for orders over $199. To qualify for Afterpay you must be over 18 years of age, be living in Australia and have a valid form of Australian credit or debit card. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments. Please note that Afterpay is not a service provided by Adorn Cosmetics. It is facility offered by Afterpay Pty Ltd. Afterpay’s terms and conditions can be found here www.afterpay.com.au/terms.

ZIP PAY

Zippay allows you to enjoy your shopping now and pay it off with flexibility on your repayments. This is available on orders over $49. To qualify for Zippay you must be over 18 years of age, be living in Australia and have a valid form of Australian credit or debit card. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. Please note that Zippay is not a service provided by Adorn Cosmetics. It is a facility offered by Zippay Pty Ltd. Zippay's terms and conditions can be found here https://zip.co/au/page/zip-pay-terms

INSTANT CHECKOUT

Instant checkout is a secure payment gateway located outside of the Adorn platform just like paypal for example. Adorn does not retain payment information of their customers on the Adorn website.

First Purchase

The first time you use Instant Checkout, you will be prompted to provide your details, learn how Instant Checkout keeps your information secure.

Once you complete your purchase, your order will be confirmed.


Repeat Purchases 

If you have used Instant Checkout before, your future checkout experiences will be instant and made in one convenient click.

When using Instant Checkout, you will be presented with the order confirmation screen which will give you the option to update your details, change the shipping option, add a promo code, and confirm or cancel your order.

SUBMISSIONS

We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, ‘Comments’) sent to us shall be and remain our exclusive property. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. We will be entitled to use, reproduce, disclose, publish and distribute any Comments and supporting or related material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

COMMUNICATION FROM US

We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, ‘Comments’) sent to us shall be and remain our exclusive property. Your submission of any such comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. We will be entitled to use, reproduce, disclose, publish and distribute any Comments and supporting or related material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. As a condition of purchase from us we reserve the right to email or text you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications, so each one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed, we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

YOUR USE OF THE WEBSITE

While utilising our website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorised access to any portion or feature of the website, or any other systems or networks connected to the website or to any server, or to any other services offered on or through the website by hacking or any other illegitimate means. You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the website or our systems or networks, or any systems or networks connected to the website.

COPYRIGHT / TRADEMARK INFORMATION

This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is subject to copyright. Permission to use documents delivered from this website and/or server and related graphics is restricted. Our name or any trademark or logo appearing on the website may not be used in advertising or publicity pertaining to the distribution of this information without specific, written prior permission from us. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

INDEMNIFICATION

You indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the ‘Parties’) harmless from any damage, loss, or expense (including without limitation, legal fees and costs) incurred in connection with any third-party claim, demand or action (‘Claim’) brought against any of the Parties alleging that you have breached any of these Terms & Conditions. If you are liable to indemnify us under this section, at our election we may control the defence, settlement, and resolution of any Claim, at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.

LIMITATION OF LIABILITY

We make no representation or warranty of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your own risk. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, we do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, loss of use, loss of data, loss of business or profits and consequential damages.

Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of products purchased from us.

Where liability cannot be excluded at law, any liability incurred by us will be limited to the extent provided for by the Australian Consumer Law. Where a limit on liability can be specified, that limit is $1.

MISCELLANEOUS

These Terms & Conditions are binding upon us and you and are construed in accordance with the laws of the State of Victoria.

When you purchase products from Adorn Cosmetics, that contract of purchase (which incorporates these Terms & Conditions) is not assignable or transferable by you without our prior written consent.

These Terms and Conditions contain the entire understanding between you and us regarding its subject matter, and supersedes all prior and contemporaneous correspondence, agreements and understandings.

No failure or delay by a party in exercising any right, power or privilege under these Terms & Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege.

The invalidity or unenforceability of any provision of these Terms & Conditions will not affect the validity or enforceability of any other provision of these Terms & Conditions, all of which will remain in full force and effect.

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian and New Zealand customers.