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Freqeuently Asked Questions

You can return most Adorn packaging, including:

  • Lipstick tubes
  • Serum bottles
  • Sample pots
  • Refill sachets

Packaging can be opened or used — we simply ask that you clean out any remaining product before returning.

Return postage is not covered and will need to be arranged by the sender

The following items cannot be accepted:

  • Cardboard packaging (such as sample matchboxes)
  • Black drawstring bags

At this stage, we can only accept Adorn packaging. Unfortunately, other brands or packaging types cannot be processed through this program.