Refund policy

RETURNS POLICY

We hope you are delighted with your ADORN purchase. We are committed to offering ethical beauty products and exceptional 5-star customer service. Our ongoing effort to research and develop high-quality products made from the finest natural ingredients enables us to offer a product guarantee founded on trust and goodwill. In line with this ethos, here are our return conditions:

1.  ADORN offers a wide range of sample products, allowing customers to try ADORN items before purchasing full-size products. Returns will not be accepted for incorrect colour or product choices, or a change of mind.
2. Please email advice@adorncosmetics.com.au with details of faulty products, including proof of purchase. Our Customer Service team will respond quickly with instructions on returning the item. Approved returns must be received within 30 days of notifying ADORN and must be unused. For hygiene reasons, returns are only accepted for faulty products.
3. Refill and Sample products cannot be returned.
4. ADORN is not responsible for products that have spoiled due to customers not following the recommended hygiene and cleaning practices outlined in the 'How to Use' section on each product page.
5. ADORN does not accept returns for products that have been more than half used under any circumstances.
6. Products purchased from an ADORN Stockist are subject to the specific terms and conditions of the Stockist. Customers must understand and comply with the return policy of the Stockist where the purchase was made, as these terms may vary. It is also the customer's responsibility to communicate any concerns or issues related to the purchased ADORN product directly with the Stockist.
7. Refunds from ADORN, due to payment issues, are processed by reversing the original transaction. Upon refund processing, you will receive an email confirming the action. This notification does not mean the funds are immediately returned to your original payment method but indicates that the refund has been issued. The time it takes to receive the funds depends on the payment method and the processing speed of the respective service. We support various payment methods; see the details below based on your chosen method for further information.
   1. PayPal: After processing a PayPal refund from ADORN, it should reflect immediately in your PayPal account. For the latest information on PayPal and its refund process, please refer to the PayPal Help Centre.
   2. Afterpay: Once ADORN has processed an Afterpay refund, it may take up to 5 days to appear in your Afterpay account. Stay informed by visiting the Afterpay Help Centre for the most up-to-date details on Afterpay and its refund procedures.
   3. Credit/Debit Card: Refunds to Credit or Debit cards are subject to the transfer times of the respective banks. Typically, funds become available within 5 business days after processing; however, this period may extend up to a month, depending on the bank's processing times. For AMEX payments, if you encounter difficulties locating the refund, ensure you check against the original payment date.
   4. Zip Pay: When a Zip Pay refund is issued, you will receive an email notification. Usually, it takes up to 5 days for a Zip Pay refund from ADORN to appear in your Zip Pay account. Stay informed about Zip Pay and its refund processes by referring to the Zip Pay Help Centre for the latest information.
   5. Shop Pay: Your refund will be issued back to your original payment method (the card used when placing your order using Shop Pay Instalments) within 3–10 business days of your refund being processed, and your balance will be updated.