Frequently Asked Questions
IS ADORN COSMETICS STILL OPEN?
Yes. As Adorn Cosmetics is an online, contactless business we can remain open and will continue to deliver luxury, guilt-free Australian cosmetics direct to your doorstep.
The health and safety of our community remains our top priority and all team members will adhere to strict social distancing guidelines.
Please note Australia Post is experiencing delays across their entire network so allow additional time for your order to arrive. For further information and updates to Coronavirus impacts click here.
Our thoughts are with everyone affected by the recent restrictions.
SKIN HEALTH, SAFETY & THE ENVIRONMENT
We believe in the importance of getting safer & kinder products into the hands of everyone, and with animal testing still being conducted and over 80,000 chemicals on the market today (many without any safety data) - we think both our customers and innocent creatures deserve better. Chemicals that can cause cancer, reproductive harm, and other serious health issues are not all banned in skin care and color cosmetic products that people use every day, day after day, and whilst consumers are free to make their own judgments about safety and the products they use. And cosmetics are just one way people are exposed to potentially toxic chemicals, but it is also one that Adorn can help do something about. Our team therefore researches the safety of each potential ingredient to ensure that we’re making the safest high-performing products that we can, without harming animals and with sustainability at the forefront of our decisions. It’s important to note that chemicals across the board are not all bad for us. In fact our body is made up of chemicals, and so is everything else, including food and water. 'Toxic' chemicals are bad for us. Toxic means that the chemicals can harm cells or organs, cause neurological damage, and/or alter important biological systems (like the endocrine system, which regulates our hormones).
DOES ADORN PROVIDE SAMPLES AND ARE THEY FREE?
Adorn sample minis are NOT free - however Australian shipping is FREE when you purchase a sampler box.
Our sample mini pots are available for most of the Adorn range and are located for purchase under the SAMPLE MINIS page of the website. Samples are an extremely popular way (in fact we are proudly one of the only companies in the world to offer colour cosmetics samples) for our customers to try the range before committing to a full size item. Since our range does not use any fillers or synthetic colours our products are very pigmented. This means you need much less to that of what you may be use to, so apply small amounts of a product at a time.
Applications / quantity will vary between sample type and will range from approx. 2-14 uses. For example, a foundation may give you 2 applications, where a blush / bronzer / eyeshadow for example, could give you around 5.
Each sample is filled to give customers an adequate and fair trial of the product, based on 1. Obtaining the correct colour match and 2. Test for personal suitability.
Whilst some companies may run adhoc sampling in sachets of various items that you have to collect from their stores - Adorn samples are conveniently delivered to your door and are always available, not just to promote new products..
Our samples are lovingly filled by our Australian team and to date we have had 10 years of positive feedback from our customers about our samples as it has allowed them to trail our range first and confidently select the right products for them for their next purchase. Adorns sample program also proudly helps us to minimise landfill by ensuring customers purchase the correct full size product and not a product that is not 'right' for them landing up in landfill.
For customers that would rather go into a store to test a product, stockists are listed here - https://www.adorncosmetics.com.au/stores/index/
Please note- purchasing samples does not subscribe you to any monthly subscription service.
WHY DOES ADORN PRODUCE LIMITED STOCK?
Adorn only produces limited stock to ensure product freshness at all times. Producing limited stock in real time, subject to online customer demand avoids unnecessary over production and landfill. Our products do not ‘sit on the shelf’ but rather rest there before being delivered to our Adorners – this means Adorn products are never on our shelves for long but rather being made almost as quickly as they’re being sold. We pride ourselves in only producing what is needed to satisfy customer demand and since our online sales team and production work closely together we are producing products daily to maintain the integrity and freshness of the ingredients. Whilst we understand that your favourite product may be out of stock from time to time please understand that we have made a conscious decision as a brand to produce limited stock at any one time to minimise our impact on the environment, our carbon footprint and of course minimise our contribution to landfill.
MY DISCOUNT CODE IS NOT WORKING - WHAT SHOULD I DO?
If your discount code is not working, check whether the following applies to you:
You’ve already used the code. Our discount codes are strictly limited to 1 per person, per order.
The items aren’t eligible. Check the terms and conditions of the code. Promotional codes are not valid with any other offer or promotion (including Adorner rewards credit), already discounted products, sets, samples or gift cards and are only valid whilst stock lasts.
The code has been entered incorrectly. Please check you have entered the code exactly as it is written and try again.
The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
Please contact 03 9808 4422 before placing your order if you still require assistance. Note - due to the large volume of orders we receive during promotions, refunds are not available on orders whereby a discount code has not been entered.
ARE ADORN PRODUCTS ORGANIC?
We use organic ingredients when we can. Organic ingredients are marked with an asterisk in the ingredient listing of any given product. However, Adorn products predominantly made from loose minerals cannot be considered organic since loose minerals are ‘inorganic’ which means ‘inert’ or in other words, contains no living organisms and therefore not considered organic. Minerals or inorganic ingredients are however considered just as natural as organic ingredients as they are naturally occurring. Products in the Adorn range are either 100% mineral if they are loose minerals, or for cream and liquid makeup products the main formula is mineral with some certified organic plant ingredients added. Our Liquid Eye liner, Style Icon Lip Sticks and Glosses however contain more organic ingredients than minerals and are in fact over 70% organic. Adorn skincare formulations are packed full of the purest botanical ingredients and no synthetic nasties.
WHAT INGREDIENTS PROVIDE THE SPF IN OUR FOUNDATIONS?
The SPF20+ is provided in the Anti-aging Loose Mineral Foundation and this protection comes naturally from the Titanium Dioxide (non-nano) and Zinc Oxides.There is also a natural SPF in the Oil Free Liquid Foundation derived the same way.
The term "may contain + - " on cosmetic ingredient labels refers to the different concentration levels of that ingredient required to create the various shades.
CAN I APPLY THE LOOSE MINERAL FOUNDATION AROUND MY EYES?
It is recommended to apply only a very light dusting of the loose mineral foundation (for the SPF benefits) over the delicate eye area. For coverage our Concealers are best used in this area.
WHY DOESN'T ADORN USE TALC?
Talc is considered a mineral, produced by the mining of talc rocks and then processed by crushing, drying and milling. Processing eliminates a number of trace minerals from the talc, but does not separate minute fibres which are very similar to asbestos. Talc itself is considered toxic and a known carcinogen. Adorn's mineral makeup NEVER contains talc for this reason and because of the drying effects it has on the skin.
ARE YOUR PRODUCTS GLUTEN FREE?
The Anti-Aging Night Repair Facial oil contains wheat germ oil, however the trace of gluten in the wheatgerm oil does not exceed 5 mg/kg. The term "gluten-free" can be labelled on any product should the gluten content not exceed 20 mg/kg. To our knowledge, the remainder of our products do not contain gluten, a protein found primarily in wheat and other grains. As always, we encourage customers who have serious allergies to consult a doctor or conduct a patch test before using any product.
ARE YOUR PRODUCTS SAFE FOR PREGNANCY?
Adorn products are certified allergen free, toxin free and made safe with natural and organic ingredients. We however suggest seeking advice from a medical professional if you have any concerns regarding ingredients or products in the Adorn range. Simply copy the ingredients from our website for the product you are interested in and discuss with your doctor.
WHAT ARE PARABENS AND WHY WON'T ADORN USE THEM?
Parabens are preservatives which are commonly used in products such as soap, shampoo, deodorant and makeup. There's accumulating evidence questioning the safety of Parabens as these have been found in breast tumour samples - although its link to the development of cancer is disputed. Despite the link being unproven the potential is sufficient enough for ADORN to avoid the use of Parabens. Instead we use plant based ingredients to best preserve our range.
ARE YOUR PRODUCTS PRESERVATIVE FREE?
Not all. Companies must use preservatives in any cosmetic product that contains water or aloe to protect the product from bacteria or prevent it going off; preservatives are needed for safety and performance. We however use the smallest amount of preservative that is needed to get the job done, and must always be the safest preservative option including natural preservatives. Since Adorn uses luxury airless packaging where possible to retain the integrity of its botanical ingredients and to also prevent air and bacteria contaminating the product, we can use minimal concentrations and more natural preservatives.
Preservatives are not required for pure oils or loose mineral cosmetics and are therefore preservative free.
WHY DOESN'T ADORN USE BISMUTH OXYCHLORIDE?
If you have experienced skin irritation when using mineral makeup in the past, particularly in hot weather, and don't know why..... the inclusion of Bismuth Oxychloride in some brands of mineral makeup is the reason. Bismuth Oxychloride is actually a by-product of refined lead and copper. It has a pearlescent look to increase luminosity in mineral makeup formulations and is used as a cheap filler. Many people, including sufferers of acne and rosacea will find that using products containing this ingredient will irritate their skin.
WILL YOUR FOUNDATIONS CLOG MY PORES?
The inert minerals we use in our mineral makeup contains only pure minerals and is without 'fillers' like talc, clay or rice powder. Our pure minerals cannot support bacteria growth and therefore all loose mineral products are NON-comedogenic, meaning they do not clog the pores.
OTHER FACTS & TIPS
- Adorn Cosmetics mineral makeup can be applied immediately after a light peel, laser treatments or micro-dermabrasion
- Our mineral makeup can also calm redness caused by treatments or Rosacea
- Our loose mineral makeup is water resistant - If you perspire, have an oily t-zone, or go swimming, just pat your face dry with a tissue
- Adorn products are multi-purpose. View each product description for further information