SHIPPING

Free Shipping Free Shipping  3 - 7 business days (W.A 7-14 business days)
Standard within Australia $10 or FREE on orders $99+ 3 - 7 business days (W.A 7-14 business days)
Express within Australia
$15 or $5 for orders $99+ 1 - 3 business days (W.A 5-10 business days)
International 
(ex. duties/taxes)
From $17.50 AUD
*International Stockists are located in the footer of our website.
6+ business days

For more detailed tracking and personalised delivery options please create a MyPost account.

Placing an order with Adorn Cosmetics means that you have READ & ACCEPT our Terms & Conditions

Delivery of your order

All orders (both local & international) are sent with Australia Post and once dispatched are strictly bound by Australia Post's delivery terms and times.  You can view these by visiting www.auspost.com.au

We aim to dispatch orders placed before 11am AEDT Monday - Friday on the same day. Orders placed after 11am AEDT will be processed the next business day. 

Orders are not processed or dispatched on weekends or Australian public holidays. Please note during busy ‘sale’ periods there may be a delay in dispatching your order due to an increase in order volumes.

Delivery times exclude the dispatch day.

Once your order has been dispatched you will receive notofication of your tracking information, this information can also be found in your 'My Account' section of the Adorn website.

Delivery or tracking enquiries are the responsibilty of a customer and must be made at www.auspost.com.au by quoting your tracking number.

 

What if my order hasn't arrived in the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 1pm, you can expect your order to be dispatched the same day. If your order was placed after 1pm, and all items are available, your order will be dispatched next business day. Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel. Please also check your confirmation email to confirm your delivery address was correct.

Can I change my address?

Change of address requests must be received within 15 minutes of placing your order by emailing info@adorncosmetics.com.au, and must be titled ‘Change of Address’ in the subject field.

Please include your full name, order number and corrected shipping address in the body of the email.

Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $10 to resend within Australia (standard post).

Can I cancel my order?

Cancellation requests must be received within 15 minutes of placing the order. Cancellations made after this time cannot be processed, and as such are ineligible for a refund.

Cancellation requests must be emailed to info@adorncosmetics.com.au and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.

 

RETURNS & REFUNDS

Adorn Cosmetics is committed to providing both eco-luxe, non-toxic beauty products and extremely supportive online customer service to our customers.

Our commitment to the ongoing research and development of cutting edge products that contain the very best ingredients nature has to offer, enables Adorn Cosmetics to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, the following represents our policy for returning products:

- Since we offer a comprehensive sample range that provides our customers with the opportunity to trial the Adorn range first, and due to health regulations, refunds and exchanges are NOT given for incorrect colour or product choice. Refunds are NOT given for samples or any complimentary products.

- If a product purchased is defective and is within 14 days of your purchase date, please email us first providing your order information to info@adorncosmetics.com.au.  You will then email you instructions on how to return the item.  All used faulty products must be returned within 14 days of your purchase date and are to be no more than half used.

-Promotional products or free samples cannot be refunded or exchanged.

Adorn Cosmetics reserves the right to refuse to exchange or credit any requests.