SHIPPING 

Australian customers that CREATE AN ACCOUNT will automatically receive FREE SHIPPING for their FIRST ORDER

Australia Standard Shipping $10 or FREE on orders over $75  3 - 7 business days (W.A 7-14 business days)
Australia Express 
$15 or $6.95 for orders over $75 1 - 3 business days (W.A 5-10 business days)
Australia Express with Signature $17 or $10 for orders over $75 1 - 3 business days (W.A 5-10 business days)

International Shipping

(excludes duties/taxes)

Includes Tracking $17.50

*International Stockists are located in the footer of our website.

6+ business days
 Please note - Prices displayed are in AUD.
 

Placing an order with Adorn Cosmetics means you have read and accept our Terms and Conditions and agree to the following-


Delivery of your order

All orders (both local & international) are sent with Australia Post and are therefore bound by Australia Post's delivery times.  You can view these by visiting www.auspost.com.au

We aim to despatch orders placed before 1pm Monday - Friday on the same day. Orders placed after 1pm will be processed the next business day. 

Orders are not processed or despacthed on weekends or Australian public holidays.

Delivery times exclude the despatch day.

Once your order has been despatched you will receive an email notifying you of your tracking information, this information can also be found in your 'My Account' section of the Adorn website.

Delivery or tracking enquiries are the responsibilty of a customer and can be made at www.auspost.com.au by quoting your tracking number.

 

IMPORTANT INFORMATION 

- If you do not select the Express Signature option (which also includes insurance for lost or damaged goods) and your parcel has been delivered, yet you do not physically have it, it is up to you, the customer to contact your local postal service to resolve the issue.

- If you are eligible for and accept FREE SHIPPING this includes 'online' tracking only, and does NOT include signature on delivery or insurance.  You can opt to 'upgrade' your shipping to include these options at checkout for an additional charge.

- Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge of $10 to resend your parcel. It is the responsibilty of our customers to ensure their delivery address is correct. We accept no responsibilty for incorrect addresses.

- All orders placed must be submitted in English only. 

- Customs Fees: Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be. By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.

 
 

What if my order hasn't arrived in the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 1pm, you can expect your order to be dispatched the same day. If your order was placed after 1pm, and all items are available, your order will be dispatched next business day. Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel. Please also check your confirmation email to confirm your delivery address was correct.

Can I change my address?

Change of address requests must be received within 2 hrs of placing your order by emailing info@adorncosmetics.com.au, and must be titled ‘Change of Address’ in the subject field.

Please include your full name, order number and corrected shipping address in the body of the email.

Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $10 to resend.

Can I cancel my order?

 Cancellation requests must be received within 1 hour  of placing the order. Cancellations made after 1hr of placing an order cannot be processed, and as such are ineligible for a refund.

Cancellation requests must be emailed to info@adorncosmetics.com.au and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.

 

RETURNS & REFUNDS

Adorn Cosmetics is committed to providing both eco-luxe, non-toxic beauty products and extremely supportive online customer service to our customers.

Our commitment to the ongoing research and development of cutting edge products that contain the very best ingredients nature has to offer, enables Adorn Cosmetics to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, the following represents our policy for returning products:

- Since we offer a comprehensive sample range that provides our customers with the opportunity to trial the Adorn range first, and due to health regulations, refunds and exchanges are NOT given for incorrect colour or product choice. Refunds are also NOT given for samples or any complimentary products.

- If a product purchased is defective and is within 14 days of your purchase date, please email us first providing your order information to info@adorncosmetics.com.au.  You will then email you instructions on how to return the item.  All used faulty products must be returned within 14 days of your purchase date and are to be no more than half used.

-Promotional products or free samples cannot be refunded or exchanged.

Adorn Cosmetics reserves the right to refuse to exchange or credit any requests.