New customers that 'Create an Account' will automatically receive FREE SHIPPING for their first order!
Australia wide shipping is FREE for orders over $75 AUD and International orders over $150 AUD.
Prices include a 10% GST. If GST is not applicable in your country then this 10% GST tax will automatically be deducted from your order at checkout.
|Registered Australian Shipping||$10||AUD||Approximately 5 business days (except W.A, allow up to 14 business days)|
|Express Signature on Delivery
|Includes Insurance & Tracking $15.00||AUD||Approximately 1 - 3 business days (except W.A, allow 5-10 business days)|
|Express Post Shipping
|Includes tracking only $12.00||AUD||Approximately 1 - 3 business days (except W.A, allow 5-10 business days)|
|Canada, U.S.A, New Zealand & U.K||Registered with Tracking $25||AUD||Approximately 10 - 21 business days|
|International Shipping||Registered with Tracking $35||AUD||Approximately 10 - 21 business days|
Delivery of your order -
All orders (both local & international) are sent with Australia Post. We aim to despatch online orders within 24 hours between Monday - Friday, excluding Australian public holidays and this can be subject to change. Orders placed on Saturday, Sunday or public holidays are processed the following business day. Once your order has been despatched you will receive an email notifying you of your tracking information. This information is also available in your 'My Account'.
- Please note -
- If you do not opt for signature on delivery (which includes insurance for lost or damaged goods) and your parcel has been delivered, yet you do not physically have it, it is up to you the customer, not Adorn Cosmetics to contact your local postal service to resolve the issue.
- If you are eligible for FREE SHIPPING this includes tracking only, and does NOT include signature on delivery or insurance. You can opt to 'upgrade' your shipping to include these options at checkout.
- Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge of $9.95 to resend your parcel.
- All orders placed need to be submitted in English only.
For more information regarding shipping please contact our friendly Customer Service team by email on email@example.com or phone +613 9808 4422 between 10.00am - 4.30pm, Monday to Friday (AEST).
Can I change my address?
Change of address requests must be received within 2 hours of placing your order via email and must be titled ‘Change of Address’ in the Subject field.
Please include your full name, order number and corrected shipping address in the body of the email.
Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $9.95 AUD to resend.
Can I cancel my order?
Adorn Cosmetics ships all orders within 2 Australian business days from receiving the order. Cancellation requests received more than 1 hour AFTER placing an order cannot be processed, and as such are ineligible for a refund.
Cancellation requests must be emailed and titled ‘Cancel Order’ in the Subject field. Please include your full name and order number in the body of the email.
RETURNS & REFUNDS
Adorn Cosmetics is committed to providing both eco-luxe, non-toxic beauty products and extremely supportive online customer service to our customers.
Our commitment to the ongoing research and development of cutting edge products that contain the very best ingredients nature has to offer, enables Adorn Cosmetics to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, the following represents our policy for returning products:
- Since we offer a comprehensive sample range that provides our customers with the opportunity to try the Adorn range first and due to health regulations, refunds and exchanges are not given for incorrect colour or product choice.
- If a product purchased is defective and is within 30 days of your purchase date, please email us first providing your order information to firstname.lastname@example.org. You will then email you instructions on how to return the item. All used faulty products must be returned within 30 days of your purchase date and are to be no more than half used.
- Adorn Cosmetics reserves the right to refuse to exchange or credit any requests.