Australian customers that CREATE AN ACCOUNT will automatically receive FREE SHIPPING for their FIRST ORDER!
Shipping within Australia is FREE for orders over $75 AUD.
|Standard Shipping||$10.00||Approx. 3 - 7 business days (W.A allow up to 14 business days)|
|Express with Signature
||Includes Insurance & Tracking $15.00||Approx. 1 - 3 business days (W.A allow 5-10 business days)|
|Express||Includes tracking only $12.00||Approx. 1 - 3 business days (W.A allow 5-10 business days)|
Includes Tracking $17.50 AUD
*To save on shipping International Stockists are located in the footer of our website.
|Approx. 6+ business days|
Please note - Prices displayed are in AUD.
Placing an order with Adorn Cosmetics means you have read and accept our Terms and Conditions and agree to the following-
Delivery of your order
All orders (both local & international) are sent with Australia Post and are therefore bound by Australia Post's delivery times. You can view these by visiting www.auspost.com.au
We aim to despatch online orders within 24hrs Mon - Fri, excluding Australian public holidays and this can be subject to change. Orders placed on Saturday, Sunday or public holidays are processed the following business day.
Once your order has been despatched you will receive an email notifying you of your tracking information, this information can also be found in your 'My Account'. Delivery or tracking enquiries are the responsibilty our customers and can be made at www.auspost.com.au by quoting your tracking number.
IMPORTANT INFORMATION -
- If you do not select 'signature on delivery' (which includes insurance for lost or damaged goods) and your parcel has been delivered, yet you do not physically have it, it is up to you, the customer to contact your local postal service to resolve the issue.
- If you are eligible for and accept FREE SHIPPING this includes 'online' tracking only, and does NOT include signature on delivery or insurance. You can opt to 'upgrade' your shipping to include these options at checkout for an additional charge.
- Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge of $10 AUD to resend your parcel. It is the responsibilty of our customers to ensure their delivery address is correct. We accept no responsibilty for incorrect addresses.
- All orders placed must be submitted in English only.
Can I change my address?
Change of address requests must be received within 2 hrs of placing your order by emailing firstname.lastname@example.org, and must be titled ‘Change of Address’ in the subject field.
Please include your full name, order number and corrected shipping address in the body of the email.
Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $10 AUD to resend.
Can I cancel my order?
Adorn Cosmetics usually despatches orders within 24 business hours from receiving the order. Cancellation requests received more than 1hr AFTER placing an order cannot be processed, and as such are ineligible for a refund.
Cancellation requests must be emailed to email@example.com and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email.
RETURNS & REFUNDS
Adorn Cosmetics is committed to providing both eco-luxe, non-toxic beauty products and extremely supportive online customer service to our customers.
Our commitment to the ongoing research and development of cutting edge products that contain the very best ingredients nature has to offer, enables Adorn Cosmetics to support our customers with a product guarantee that is built on trust and goodwill. In keeping with that spirit, the following represents our policy for returning products:
- Since we offer a comprehensive sample range that provides our customers with the opportunity to trial the Adorn range first, and due to health regulations, refunds and exchanges are NOT given for incorrect colour or product choice. Refunds are also NOT given for samples.
- If a product purchased is defective and is within 30 days of your purchase date, please email us first providing your order information to firstname.lastname@example.org. You will then email you instructions on how to return the item. All used faulty products must be returned within 30 days of your purchase date and are to be no more than half used.
-Promotional products or free samples cannot be refunded or exchanged.
Adorn Cosmetics reserves the right to refuse to exchange or credit any requests.