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TERMS & CONDITIONS

Placing an order with Adorn Cosmetics means you have read and accepted our 'Terms & Conditions' & our 'Delivery & Returns Policy'.

Samples are highly recommended before purchasing a full sized product, as colours may differ between computer screens and we do not refund or exchange for incorrect colour selection, except where the product has not been used. Samples also ensure you select the right product for you and your skin. Please read our Delivery and Returns page for further information.


Can I change my address?

Change of address requests must be received within 2 hours of placing your order via email and must be titled ‘Change of Address’ in the Subject field.

Please include your full name, order number and corrected shipping address in the body of the email.

Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $9.95 to resend.


Postage

It is up to you the customer to look up tracking information with www.auspost.com.au which is provided to you via email once your order is dispatched.

Your tracking details are also available in your online Adorn account.

PLEASE NOTE- If you do not opt for signature on delivery which also includes insurance and your parcel has been delivered, yet you do not physically have it, it is up to you the customer, not Adorn Cosmetics to contact the local postal service to resolve the issue.

FREE standard post only includes tracking and does NOT cover refunds for misplaced or damaged orders.


Can I cancel my order?

Adorn Cosmetics ships all orders within 2 business days from receiving the order. Cancellation requests received more than 1 hour AFTER placing an order cannot be processed, and as such are ineligible for refund.

Cancellation requests must be emailed and titled ‘Cancel Order’ in the Subject field. Please include your full name and order number in the body of the email.


English language

All orders placed need to be submitted in English only.

*Please note, any orders not placed in the English language may not print addresses correctly and therefore may not arrive to your shipping address.