TERMS & CONDITIONS
Adorn Cosmetics is committed to providing both eco-luxe, non-toxic beauty products and extremely supportive online customer service to our customers.
Our commitment to the ongoing research and development of cutting edge products that contain the very best ingredients nature has to offer,
enables Adorn Cosmetics to support our customers with a product guarantee that is built on trust and goodwill.
In keeping with that spirit, the following represents our policy for returning products:
- Since we offer a comprehensive sample range that provides our customers with the opportunity to try the Adorn range first and due to health regulations, refunds and exchanges are not given for incorrect colour or product choice. -Refunds are not given for samples.
- In the rare instance that a product purchased is defective, and is within 30 days of your purchase date from our online platform www.adorncosmetics.com.au, please email us first providing proof of purchase and your order information to firstname.lastname@example.org. Customer Servicew will then happily email you instructions on how to return the item. Please note that 'used' faulty products must also be returned within 30 days of your purchase date with proof of purchase from our online platform www.adorncosmetics.com.au, and are to be no more than half used.
-Products purchased from an Adorn stockist are bound by the terms and conditions of that stockist and will require proof of purchase. It is the customers responsibilty to be aware and understand the return policy of the stockist from which they made an Adorn purchase as these terms may vary. It is also the customers responsibily to notify the stockist from where the Adorn product was purchased.
- Adorn Cosmetics reserves the right to refuse to exchange or credit any requests.
Adorn Cosmetics has prepared this privacy notice to explain how, why, and when we collect data from you. To demonstrate our firm commitment to our customer's privacy the following discloses our information gathering and dissemination practices for this website: www.adorncosmetics.com.au
Security: This site has security measures in place to protect the loss, misuse & alteration of the information under our control. At no time is your payment information kept and all portions of the order fulfillment process are handled internally. Our store is hosted on the Magento platform which provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Magento's data storage, databases and the general Magento application. Your data is kept on a secure server behind a firewall and to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the Credit card details are processed via a secure browser encrypted using secure socket layer technology (SSL), although no method of transmission over the Internet or electronic storage is 100% secure, we do follow all PCI-DSS requirements and implement additional generally accepted industry standards. We do not store your credit card details.
Unsubscribing: Customers have the option for removing themselves from our mailing list. Simply click the "Unsubscribe" link in any broadcasted email you receive.
Contacting Us: If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please feel free to contact us on email@example.com or phone +61 3 9808 4422